Foster Industrial
⌎ Improving the customer experience
Designed while at Nzime
Objective
Review the Foster industrial site experience.
Role
I was responsible for the user experience review of the Foster Industrial site. I took ownership of this project and work was shared with our Senior designer throughout.
User Experience Review
Content Creation
Wireframe / Prototype
Developer handover
Design
Working on the Foster Industrial experience review, I took time to check and advise on each page of the site, developing an in depth presentation, which was used to highlight each area of improvement.
We utilised a traffic light system to share feedback, providing in depth page and component feedback.
Each finding was then outlined, prioritising eight opportunities for enhancement, allowing us to share the work with client stakeholders effectively, while gaining positive feedback.
During this project, I learnt how to prioritise each issue, utilising the traffic light system to outline each improvement. While understanding the user perspective helped in taking a user-centric approach toward feedback. Documentation has also aided in the development of both my communication and presentation skill set, allowing our client team to easily understand and share work with the client stakeholders.
Outcome
We were able to introduce each update to the Foster Industrial site, improving their site experience.
Next project:
Mobile first User Interface Development
Engaging our Family Experience